If you’re a user of HP Probook laptops, you may have experienced an issue where the Fn key is not working to adjust the brightness of your laptop screen. The error message you may receive is, “HP Hotkey UWP Service: Error: HP Software Framework is not installed in the system”. In this article, we’ll explore what’s causing this issue and provide a solution to fix it.
What is the HP Hotkey UWP Service?
The HP Hotkey UWP Service is a software component that enables hotkey functionality for HP laptops. It provides the necessary drivers and software to enable the Fn key to adjust the brightness, volume, and other settings of your laptop.
Why is the Fn key not working for brightness?
If you’re getting the error message “HP Software Framework is not installed in the system”, it means that the HP Hotkey UWP Service is not able to communicate with the HP Software Framework, which is required for the service to work properly. There can be various reasons why the software framework is not installed, such as outdated or corrupted drivers, or missing system files.
Solution to fix the Fn key not working for brightness issue
There are a few solutions that you can try to fix the issue. We’ve listed them below:
- Install HP Support Assistant: HP Support Assistant is a software utility that can help you keep your HP laptop up to date with the latest drivers and updates. If you haven’t installed it already, download it from the HP website and restart your laptop. This may resolve the issue and enable the Fn key to adjust the brightness.
- Restart the HP Hotkey UWP Service: If the HP Support Assistant doesn’t work, you can try restarting the HP Hotkey UWP Service. Here are the steps to do it:a. Press the Windows key + R to open the Run dialog box. b. Type services.msc and hit Enter. c. Locate the HP Hotkey UWP Service in the list of services. d. Right-click on it and select Stop. e. Wait for a few seconds, right-click on it again and select Start.This should restart the service and enable the Fn key to adjust the brightness.
- Update the hotkey driver: If the above solutions don’t work, you may need to update the hotkey driver. Here are the steps to do it:a. Open the Device Manager by pressing the Windows key + X and selecting Device Manager. b. Expand the Keyboards section. c. Right-click on the HP Hotkey Support and select Update driver. d. Follow the on-screen instructions to update the driver.Once the driver is updated, restart your laptop and check if the Fn key is working for brightness.
The Fn key not working for brightness issue can be frustrating, but it’s usually fixable with a few simple steps. In this article, we’ve explored the possible causes of the issue and provided solutions to fix it. If you’re still facing issues after trying the above solutions, you may need to contact HP support for further assistance.
