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Apple User Help

Magic keyboard: Cmd + {Z, X, C, V} not working

I have a weird issue with my Magic Keyboard. All of the keys work, but not combinations of keys with the Left Command from the bottom row, so copy-paste, cut, undo etc, i.e. CMD – Z, X, C, V..

I checked with a keyboard tool that all keys are correctly identified when pressed, including the left CMD key. Also, a combination of Left CMD + A works well.

I’ve tried:

  • Resetting the PRAM
  • Trying on a different MAC
  • Using the USB cable instead of BT connection
  • Resetting the keyboard to factory defaults
  • Taking the Left CMD key off and air dusting it

To no avail. To add salt to the injury, when I check the warranty on the apple website for the keyboard, it says the serial number is incorrect. Not sure what to do next.

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