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Citation behaviors are different in Microsoft Office Word 365

Citation behaviors are different in two different cases when I use Microsoft Office Word 365 on Windows 10 (v. 2004). Is it a bug? See screenshots below for reference.

I want display Nguyễn Ngọc Quang (2016) not Quang (2016) . Constraint: Not use Corporate author, because I need sort by Firstname (Quang, Diệp). Behavior like Trương Ngọc Diệp is what I expected. But the behavior in 2 cases are different.

Why they are different, how to fix it?

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When cite

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(Quang, 2016)

and

(Trương Ngọc Diệp, 2012)

This is what I see in the XML itself:

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