Hello everyone. My mom has an iPhone. All of her sounds work, EXCEPT that videos in the camera app will play, but with no sound. I tried helping her by ensuring the ring switch is on and the volume all the way up, but still cannot figure out what else to do next. Could someone please try to help us out? We would highly appreciate it. Thank you.
P.S. My mom is running iOS 13 on an iPhone 6 or 7, if that makes a difference.